Terms of Service

STATUS: OWNER-CLOSED DRAFT CONTENT — CURRENT V10 MASTER-ALIGNED. The risk-allocation choices in §120.92 Sections 3.24–3.26 are now fixed by the 12 September 2026 Legal Closure decision, subject only to mandatory non-waivable applicable law and future expressly signed Enterprise overrides where permitted.

WHO WE ARE

SolaroCall is a business software service operated by Solaro Music Production LLC, a Wyoming limited liability company (“SolaroCall,” “we,” “us,” or “our”). SolaroCall provides business customers with configurable AI Phone Agent software and related business communication, workflow, scheduling, messaging, team and integration features.

BUSINESS USE / AUTHORITY

The Service is offered for business and professional use. A person creating or managing an account represents that they are legally able to enter into the applicable agreement and, when acting for an organization, that they are authorized to bind or administer that organization for the relevant account actions. The customer is responsible for keeping its account users, roles, permissions and credentials accurate and secure.

THE SERVICE

SolaroCall is an integrated SaaS product. Features available to a customer depend on the active plan, entitlement, country, provider availability, configuration, permissions and applicable legal/compliance gates. Standard SolaroCall is designed primarily for inbound business calls. Standard plans do not include arbitrary/general PSTN outbound calling, AI outbound voice reminder campaigns, outbound voice campaigns or PSTN employee handoff unless a capability is separately and explicitly contracted and activated under an eligible Enterprise arrangement. Human handoff, when enabled and authorized, normally uses the SolaroCall App/WebRTC path for the customer’s authorized personnel. SolaroCall does not provide a human receptionist workforce as part of the standard product.

AI PHONE AGENT

The customer configures its AI Phone Agent using approved business information, settings, rules, staff/resources, availability, services and workflows. The customer is responsible for the accuracy and legality of business information and instructions it supplies. AI and speech systems can misunderstand speech, generate an incorrect formulation, fail to recognize context or be affected by network/provider conditions. SolaroCall uses structured backend rules and authoritative business state for supported executable actions, but no AI system is guaranteed to be error-free. A statement generated by the AI does not override an authoritative booking, payment, subscription, availability, policy or workflow state held by SolaroCall or an integrated authoritative system. The customer must not configure the Service to impersonate a licensed professional, provide prohibited professional advice, make unlawful representations, or promise results that the customer is not authorized or able to provide.

CALLER AI IDENTITY

For the standard launch experience, the AI Phone Agent greeting must naturally identify the selected agent/persona by name, identify that agent as an AI assistant/AI phone agent, and identify the customer’s business, for example: “Hello, this is Luna, the AI assistant for [Business]. How may I help you today?” Exact wording may be localized and customer-configured, but customization must not remove any mandatory AI-transparency element or misidentify the business. Applicable local transparency rules may require additional disclosure.

FREE TRIAL

The current launch Free Trial provides up to 30 total minutes of internal browser/mobile voice testing during a 5-day trial window, subject to server-side eligibility and quota rules. A verified account and securely registered/provider-validated payment card or payment method are required before the Trial entitlement becomes active. Providing/validating a payment method for Trial eligibility does not itself start a paid subscription, authorize a recurring charge, or make Trial usage billable. The Trial is internal-only. It does not itself provision a production DID/PSTN calling experience, real customer inbound traffic, operational team use or real production SMS side effects. A customer may purchase a paid plan at any point during the Trial and is not required to consume the remaining Trial allowance first. Once a paid subscription/payment is successfully confirmed, the Free Trial ends for that tenant/account and any unused Trial minutes cease to be usable; they are not carried forward, transferred, credited or added to paid-plan capacity. The same account, tenant and saved configuration continue into paid activation and remain editable. Trial usage is never charged retroactively.

WEBSITE IMPORT

Website Import is a paid/entitled feature under the current launch policy. During the Free Trial the Website Import entry may be visible but no crawl, recrawl or synchronization job is authorized. When Website Import is available, the customer must provide or authorize the relevant URL and represents that it has the right to permit SolaroCall to access and use the content for the requested configuration purpose. Imported information is staged for review/prefill and is not automatically treated as irreversible authoritative business truth.

SUBSCRIPTIONS / BILLING

Paid subscriptions, billing frequency, included capacity, applicable packs/extras, taxes, fees and renewal terms are those clearly presented to the customer at checkout/order time and stored in the authoritative billing record. Current standard plans are Professional, Business, Premium and Elite, with Enterprise / Custom arrangements available by quotation. SolaroCall may update future prices, plans or commercial offerings prospectively, subject to applicable law and the commercial terms accepted for an existing subscription. Material changes must not be silently applied in a manner inconsistent with the applicable policy/contract. Payment processing may be performed by an authorized payment provider. A checkout page, pending transaction or payment request does not equal a successful payment. Paid access is activated only after authoritative verification of the applicable payment/subscription state.

RENEWAL / PLAN CHANGES

A paid subscription renews according to the billing frequency and renewal terms accepted at checkout/order, unless canceled or otherwise ended under the applicable commercial state. Upgrade, downgrade and plan-change effects follow the current displayed/accepted policy and authoritative billing state. No Free Trial payment-method validation is itself an authorization for automatic paid renewal.

CANCELLATION

Customers may cancel through the supported subscription-management path. Cancellation must remain accessible and must not rely on dark patterns. Cancellation affects the subscription under the applicable billing policy but is not, by itself, an instruction to immediately delete all customer data, release a telephone number, delete a tenant, or delete the account. Those are separate lifecycle actions governed by the applicable retention, number and offboarding policies.

STANDARD REFUND POLICY

Subject to mandatory applicable law and purchase-channel rules, each successful paid subscription transaction is commercially eligible for a refund request only during its own seven-day window: - purchase/payment date is Day 1; - Days 1–7 inclusive are the standard refund-eligibility period; - beginning Day 8, that payment is no longer standard commercially refund-eligible. A later genuine successful payment receives its own new seven-day window. An expired prior window is not reopened merely because the customer logs in again, reactivates an account, changes account information, contacts support or retains an older subscription record. For an eligible payment, the maximum standard refundable amount follows the authoritative §120.35 zero-loss commercial target using transaction-specific records: authoritative gross payment minus actual non-recoverable tax/tax-settlement impact attributable to the proposed refund minus actual non-recoverable payment/MoR/storefront fees attributable to that transaction minus actual directly attributable customer costs already incurred/committed for the relevant service period minus prior successful refunds for that same payment, with the result never below zero and never above the authoritative amount still refundable for that payment, and only to the extent the applicable commercial terms, purchase-channel rules and law permit those deductions. The historic 11% payment-fee value remains planning-only; actual provider-reported/ reconciled fee data controls a real refund when available. Each refund request is reviewed individually. Free Trial usage is never charged retroactively. Refund status becomes final only when confirmed by the authoritative payment provider/record. Mandatory law or purchase-channel protections control where they require a different result.

USAGE / CAPACITY / PACKS

Included usage and optional paid packs/extras are governed by the plan/entitlement records in effect for the customer. Unused included monthly quotas do not roll over unless the applicable active plan/pack policy expressly says otherwise. Customers must not attempt to bypass usage, cost, fraud or entitlement controls.

SMS / MESSAGING

Where enabled, SMS features are subject to plan entitlement, destination/channel availability, applicable opt-in/opt-out requirements, provider/carrier rules, compliance checks and cost controls. Delivery is not guaranteed merely because a message was scheduled or submitted. Appointment reminders follow the active SolaroCall reminder policy, including caller choice where required by the product, eligibility timing, STOP/opt-out handling and final send-time revalidation.

HUMAN HANDOFF / CALLBACK

Live human handoff is not guaranteed to be active for every tenant, user, call or time. Where an authorized live handoff is attempted, SolaroCall may state that it is trying to connect the caller but must not represent that the caller is connected before the bridge is verified. When live handoff is unavailable or fails, SolaroCall may continue the AI interaction or, where configured, create a callback/Action Required record. A caller should not be told that a callback/request was recorded until the record exists authoritatively. 3.14A EMERGENCY / PUBLIC-SAFETY CALLING SolaroCall is not marketed or provided as a general telephone replacement or as an emergency calling/dispatch service such as 911, 112 or an equivalent public-safety service. Nothing in SolaroCall’s support for businesses that themselves provide urgent or “emergency” commercial services (for example emergency locksmith or plumbing services) changes that limitation. Customers must not configure or market SolaroCall as a substitute for public emergency services unless a future expressly approved capability is legally, technically and contractually supported.

THIRD-PARTY SERVICES

The Service may rely on telecommunications, AI, voice, hosting, authentication, payment, email, push, mapping, translation, monitoring and other third-party services. Availability, latency, regional coverage and provider capabilities can change or fail outside SolaroCall’s direct control. SolaroCall remains responsible for obligations that applicable law places on SolaroCall; this clause does not transfer non-waivable obligations to the customer.

CUSTOMER CONTENT / DATA / RIGHTS

As between SolaroCall and the customer, the customer retains its rights in its business data and customer-provided content. The customer grants SolaroCall and its authorized subprocessors only the rights reasonably necessary to host, process, transmit, transform, secure, support and provide the Service in accordance with the agreement, configuration and applicable privacy terms. The customer represents that it has the necessary rights, permissions and lawful basis to provide or authorize processing of the data/content it supplies to SolaroCall.

SOLAROCALL INTELLECTUAL PROPERTY

SolaroCall and its licensors retain their rights in the SolaroCall software, product architecture, interfaces, documentation, trademarks, branding and other proprietary materials, excluding customer-owned content/data. Except where applicable law prohibits restriction, customers may not unlawfully copy, resell, reverse engineer, circumvent security/usage controls, extract proprietary code, or use the Service to infringe SolaroCall or third-party rights.

ACCEPTABLE USE

The customer must comply with the SolaroCall Acceptable Use Policy and applicable law. Use for fraud, harassment, impersonation, unlawful data collection, spam, illegal recording, unauthorized access, malicious automation, circumvention of provider/platform safeguards, or activity prohibited by applicable carrier/provider rules may be blocked or suspended under the applicable policy.

SENSITIVE / REGULATED USE

SolaroCall is not a medical, legal or other licensed professional. The AI Phone Agent must not be configured or relied on to diagnose, prescribe, assess clinical urgency, provide legal advice, or make other professional judgments that require a licensed person. Healthcare customers must not use SolaroCall for PHI processing that requires HIPAA business-associate protections unless and until the relevant SolaroCall offering, subprocessors and contractual BAA framework are expressly approved and active for that customer/use case.

SECURITY

SolaroCall uses administrative, technical and organizational safeguards appropriate to the implemented Service. No Internet/cloud/telecommunications service can guarantee absolute security or uninterrupted availability. Security claims and certifications are made only when actually obtained/verified.

PRIVACY / DATA PROCESSING

Personal-data handling is described in the SolaroCall Privacy Policy. Where SolaroCall processes personal data on behalf of an eligible business customer as processor/service provider, the applicable Data Processing Agreement may govern that processing.

SUSPENSION / TERMINATION

SolaroCall may suspend or restrict affected Service functionality where reasonably necessary for non-payment, security incidents, fraud/abuse, unlawful use, provider/carrier requirements, sanctions/legal restrictions, material breach, or a failed country/ compliance eligibility gate, subject to applicable law and contract. Suspension/termination does not erase audit, billing, legal-hold or other records that must be retained under applicable policy/law.

WARRANTIES / DISCLAIMERS

The Service is provided subject to the express commitments in the applicable agreement. AI, speech recognition, telecommunications, third-party integrations and Internet services may contain errors, interruptions or latency. SolaroCall does not promise perfect recognition, zero hallucinations, uninterrupted carrier/provider availability, or business outcomes not expressly guaranteed in an applicable signed contract. Do not add a broader “AS IS” waiver unless its enforceability and fit for the intended B2B markets are specifically verified. The absence of that broader waiver does not reopen the closed liability structure in §120.92 Section 3.24.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, neither party is liable for indirect, incidental, special, exemplary, punitive or consequential damages, or for loss of profits, revenue, goodwill, business opportunity, anticipated savings or business interruption, arising out of or relating to the Service or agreement, even if advised of the possibility of such damage. Except for liability that cannot lawfully be limited or excluded, SolaroCall's aggregate liability arising out of or relating to the Service or agreement is capped at the greater of: A) the fees actually paid by the affected customer to SolaroCall for the applicable Service during the 12 months immediately preceding the event giving rise to the claim; or B) USD 100. This limitation must not erase an express refund obligation, mandatory statutory right or payment amount otherwise due. Nothing excludes or limits liability where applicable law prohibits doing so, including as relevant fraud, fraudulent misrepresentation, willful misconduct, death/personal injury caused by negligence where non-waivable, or another non-waivable statutory liability. Do not create a blanket uncapped exception for every privacy/security issue in the standard Terms. Applicable privacy/security obligations remain governed by mandatory law, Privacy, DPA and any express signed Enterprise addendum. Third-party telecom, AI, voice, cloud, payment, authentication or other services may experience outages, latency, coverage limitations or changes outside SolaroCall's direct control. This does not eliminate SolaroCall responsibility for its own obligations or for how it selects/configures/ operates those integrations. SolaroCall does not guarantee perfect AI understanding, zero speech-recognition errors, zero hallucinations, uninterrupted provider/carrier availability, guaranteed revenue/bookings/sales, guaranteed message delivery merely because submission occurred, or successful live human handoff before an actual verified bridge. An expressly signed Enterprise SLA controls only where it specifically applies.

INDEMNIFICATION

The customer will defend, indemnify and hold harmless Solaro Music Production LLC and its relevant officers, directors, employees and contractors from third-party claims, damages, liabilities and reasonable external costs arising from or relating to: - customer-provided content, data or materials that infringe or violate third-party rights; - the customer's unlawful configuration or use of SolaroCall; - the customer's violation of applicable law in connection with its business or use of the Service; - unauthorized recording, messaging, marketing, impersonation or data collection initiated or configured by the customer contrary to SolaroCall rules; - use of credentials, integrations or third-party accounts without proper authority; - professional or regulated advice/claims made by the customer or its personnel where SolaroCall acts only as the communication/workflow tool. This indemnity applies only to third-party claims attributable to the customer-controlled conduct or materials above. It does not cover losses caused solely by SolaroCall's own unlawful conduct, willful misconduct or obligations that cannot lawfully be transferred. Procedure: - prompt reasonable notice of the claim; - reasonable cooperation; - the indemnifying party may control defense/settlement; - no settlement may impose an admission of fault, non-monetary obligation or material restriction on the indemnified party without its consent, not to be unreasonably withheld. Standard self-service plans do NOT receive a broad unlimited SolaroCall IP indemnity. A negotiated SolaroCall IP indemnity may be provided only in an expressly signed Enterprise agreement with defined scope, exceptions, procedure and liability treatment.

GOVERNING LAW / VENUE / ARBITRATION

GOVERNING LAW The agreement is governed by the laws of the State of Wyoming, United States, without regard to conflict-of-laws principles, except to the extent mandatory applicable law requires otherwise. Wyoming law does not override mandatory non-waivable privacy, telecom, recording, employment, health or other local law. INFORMAL RESOLUTION Before initiating formal proceedings, the parties will attempt in good faith to resolve a dispute through written notice and direct discussion for 30 days, unless urgent injunctive relief or a non-waivable legal deadline requires faster action. BINDING INDIVIDUAL ARBITRATION — STANDARD US B2B DIRECTION Subject to the exceptions below and mandatory non-waivable law, disputes arising out of or relating to the agreement or Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable Commercial Arbitration Rules: - one arbitrator unless the parties agree otherwise; - proceedings in English; - remote/video hearing permitted where appropriate; - legal seat: Wyoming, United States, unless the parties agree otherwise or mandatory law requires another result. The arbitrator may award the same individual remedies a court could award, subject to the contract and applicable law. Exceptions may include: - temporary/preliminary injunctive relief to protect confidential information, intellectual property, account/security integrity or prevent immediate harm; - collection/enforcement of an undisputed payment obligation where applicable rules/law permit; - a claim that applicable law does not permit to be compelled to arbitration; - another narrow route permitted by applicable rules/law. CLASS / COLLECTIVE WAIVER To the maximum extent permitted by applicable law, each party will bring claims only in its individual capacity and not as a plaintiff, claimant, class member or representative in any class, collective, consolidated or representative action or arbitration. The arbitrator may not consolidate claims of unrelated parties or conduct class/collective arbitration unless all affected parties expressly agree in writing or applicable law requires otherwise. If a court determines that a specific class/representative waiver cannot be enforced for a particular claim/remedy, only that non-waivable portion proceeds in the forum required by law and the remainder of the arbitration agreement remains effective to the maximum extent permitted. COURT VENUE For disputes not subject to arbitration, and subject to mandatory applicable law, the parties consent to exclusive jurisdiction and venue in the state or federal courts located in Wyoming, United States, where the court has proper jurisdiction. This does not prevent enforcement of an arbitration award or permitted urgent injunctive relief in another competent jurisdiction where legally necessary. ENTERPRISE OVERRIDE A signed Enterprise Order Form / MSA / addendum may expressly modify governing law, venue, arbitration, liability cap, indemnification, SLA remedies, insurance/security terms or dispute procedure. Only expressly conflicting signed terms supersede the standard Terms. 3.26A FORCE MAJEURE / EVENTS OUTSIDE REASONABLE CONTROL Final Terms should include a commercially reasonable B2B force-majeure / events-outside-reasonable- control clause that does not excuse obligations that cannot lawfully be excluded and does not convert ordinary provider-management duties into a blanket immunity. 3.26B ORDER OF PRECEDENCE / ENTIRE AGREEMENT Final Terms must define the order of precedence among the public Terms, accepted Order Form/ checkout record, DPA, Enterprise MSA/SLA/Security Addendum and any expressly incorporated policy. An Enterprise signed agreement may supersede conflicting standard Terms only to the extent it expressly says so. Do not allow editable website copy or FAQ text to override an authoritative signed/commercial record or backend policy. 3.26C ASSIGNMENT / SEVERABILITY / WAIVER / SURVIVAL / NOTICES Add conventional B2B clauses covering assignment, severability, waiver, survival and legally effective notices. These clauses must not create a hidden product right, change customer data ownership, or permit silent transfer of obligations contrary to applicable privacy/contract law. 3.26D SANCTIONS / EXPORT / LEGAL RESTRICTIONS Service availability remains subject to applicable sanctions, export controls and other legal restrictions where relevant. This clause must be implemented through the existing country/legal gates and must not create an invented country ban or override the active Country Registry without verified legal basis.

CHANGES TO TERMS

Material changes should be versioned/effective-dated and notified where legally or contractually required. Do not silently rewrite accepted commercial history.

CONTACT

Verified public legal/mailing identity: Solaro Music Production LLC 30 N Gould St Ste N Sheridan, WY 82801 United States Use the final real monitored Legal and Privacy contact routes when activated. Recommended logical aliases may use legal@solarocall.[domain] and privacy@solarocall.[domain], but the public copy/code MUST NOT claim either alias is active until Owner/Admin configures a real monitored destination. No public corporate phone number is required. Do not expose the Founder personal mobile, a tenant DID, provider test/provisioning number or another unstaffed number.