How SolaroCall Turns Calls Into Business Actions

SolaroCall is designed to do far more than answer the phone. It listens, understands, checks your business rules and real-time availability, captures the details that matter, and turns natural conversations into structured business actions.

How your business knowledge comes together

SolaroCall can start with approved information from your website, then combine it with optional readable files such as CSV, Excel or text-based PDF documents, the details you review in your business configuration, and current operational updates from your team. Your website and files help you avoid re-entering information that already exists; your configuration adds the details those sources rarely know: services, staff skills, schedules, durations, prices, tables, rooms, equipment, capacities, locations, preferences, exceptions, qualification questions and business rules. Imported information is reviewed before it becomes working business knowledge.

Website + files + business configuration + live updates → reviewed business knowledge → your AI Phone Agent.

The more complete and current that reviewed knowledge becomes, the more precisely SolaroCall can respond and act. A caller can ask for a specific employee, a particular table, a preferred view, an available time, an urgent intervention or another detailed request. SolaroCall can understand those requirements, check what is actually available and record the outcome down to the relevant operational details.

Every confirmed action can then be transformed into clear information for your team: who called, what they requested, what was agreed, when it will happen, which resource or team member is involved, and any additional information that requires attention.

Built for more than 180 business types

SolaroCall already supports more than 180 business types, each with its own operational requirements and configuration possibilities. When a business needs something beyond a standard configuration, SolaroCall can go further. Through an Enterprise agreement, our system can be adapted around highly specific workflows, operational structures, large teams, networks, groups and multinational organizations.

Your vision becomes our mission.

From Conversation to Action

Five examples show the same principle: a natural conversation comes in, SolaroCall understands the context and business rules, and structured information reaches the team.

ListenUnderstandAct

Restaurant · Incoming conversation

SolaroCall: Good evening, thank you for calling Azure Bay Restaurant. How may I help you?

Guest: I’d like a table for four this Saturday at 7:30 PM, preferably on the terrace with a sea view.

SolaroCall: I have two sea-view terrace tables for four available, and three with a mountain view. Would you like the sea-view option?

Guest: Yes, please.

SolaroCall: Certainly. May I confirm that the number you’re calling from is the best number for the reservation reminder?

Guest: Yes, that’s correct. The reservation is for Alex Morgan.

SolaroCall: Thank you. Your table is confirmed for Saturday at 7:30 PM. We’ll send a reminder the day before.

SolaroCall AI receiving a conversation from above and transmitting structured business information below

Restaurant · Business receives

Guest
Alex Morgan
Phone
+1 XXX XXX XX18
Party
4 guests
Date
Saturday
Time
7:30 PM
Area
Terrace
Preference
Sea view
Table
62
Reminder
Scheduled for the day before
Status
Confirmed

Hair salon · Incoming conversation

SolaroCall: Good morning, Deborah’s Hair Studio. How may I help you today?

Client: Which stylists are working today?

SolaroCall: Serena, Maya and Daniel are in today.

Client: I’d like Serena if possible. Does she have anything early this afternoon for a haircut and color?

SolaroCall: Serena has an opening at 2:00 PM. Shall I book it?

Client: Yes, please. Emma Martin.

SolaroCall: Your haircut and color with Serena is confirmed for 2:00 PM today.

SolaroCall AI receiving a conversation from above and transmitting structured business information below

Hair salon · Business receives

Client
Emma Martin
Time
2:00 PM today
Team member
Serena
Service
Haircut + color
Status
Confirmed

Enterprise · Incoming conversation

SolaroCall: Good morning, SolaroCall Enterprise desk. How may I help you?

Caller: I’m calling from one of your strategic partners in Singapore. We need to discuss a contract issue related to both your European and Asia-Pacific operations.

SolaroCall: Certainly. May I have your company name and contract reference?

Caller: Meridian Global, contract MG-27XX4.

SolaroCall: Thank you. I’ve identified the contract as a cross-regional Enterprise account managed jointly by the APAC Partnerships team and the European Enterprise team. Is the matter operational, commercial or legal?

Caller: Commercial, but it may affect the renewal.

SolaroCall: Understood. I’ll register it as a priority commercial matter and route it to both teams. May I confirm that the number you’re calling from is the best number for our Enterprise team to reach you on?

Caller: Yes, that’s correct.

SolaroCall: Thank you. The request has been recorded and routed to the relevant Enterprise teams for cross-regional follow-up.

SolaroCall AI receiving a conversation from above and transmitting structured business information below

Enterprise · Business receives

Partner
Meridian Global
Contract
MG-27XX4
Regions
APAC + Europe
Category
Commercial
Priority
Strategic account
Potential impact
Contract renewal
Teams
APAC Partnerships + European Enterprise
Contact
Verified from incoming call
Status
Cross-regional follow-up required

Dental practice · Incoming conversation

SolaroCall: Good morning, Dr. Adrian Cole’s Dental Practice. How may I help you?

Patient: I need a filling. Could I come in on Thursday?

SolaroCall: There is an opening at 3:00 PM. Would that work?

Patient: Yes, but my tooth is hurting badly. Is there anything I can take until then?

SolaroCall: I’m sorry you’re in pain. I can’t recommend medication or provide medical advice, but I can ask the dental team to contact you directly. May I have your name and the best phone number to reach you?

Patient: Jordan Miller. Please use +1 XXX XXX XX64.

SolaroCall: Your Thursday appointment at 3:00 PM is confirmed, and your pain has been flagged for human follow-up.

SolaroCall AI receiving a conversation from above and transmitting structured business information below

Dental practice · Business receives

Patient
Jordan Miller
Phone
+1 XXX XXX XX64
Reason
Filling
Date
Thursday
Time
3:00 PM
Status
Confirmed

Additional attention required: Patient reports significant dental pain. No medication advice was provided. Human follow-up requested from authorized dental staff.

Plumber · Incoming conversation

SolaroCall: Good morning, Northline Plumbing Services. How may I help you?

Customer: I have a leak under my kitchen sink and it’s getting worse. Could someone come today?

SolaroCall: Is the water actively leaking?

Customer: Yes. I have a container underneath and I’m worried it could damage the cabinet.

SolaroCall: I’ll record that as an active leak requiring prompt attention. May I have your name, service address and best contact number for the technician?

Customer: Taylor Morgan, 24 Cedar View Road, Brookfield. You can use +1 XXX XXX XX42.

SolaroCall: A technician is available today between 3:00 and 4:00 PM. Your intervention is confirmed.

SolaroCall AI receiving a conversation from above and transmitting structured business information below

Plumber · Business receives

Customer
Taylor Morgan
Phone
+1 XXX XXX XX42
Address
24 Cedar View Road, Brookfield
Intervention
Active kitchen sink leak
Risk
Possible cabinet / water damage
Date
Today
Window
3:00–4:00 PM
Distance
28 mi / 45 km
Status
Confirmed
SolaroCall AI receiving conversations and transmitting structured business information