A Human-Like AI Dispatch Assistant for Towing Companies That Captures the Vehicle, Location and Recovery Need Precisely

From stranded driver to structured dispatch request, every critical detail travels with the call.

Give your towing business an advanced AI Dispatch Assistant that sounds natural and works from the towing services, operators, trucks, coverage areas, dispatch rules and equipment you configure in SolaroCall. Breakdown recovery, accident recovery, winch-outs, local or long-distance towing, flatbed transport, roadside assistance and scheduled vehicle moves can each follow their own intake path. The AI can capture the exact location, vehicle profile, incident type, the caller’s account of whether the vehicle can move, destination and access constraints, then match the request to configured truck capability, operator availability and service area before moving it toward a supported dispatch step. The richer your operational data becomes, the more precisely SolaroCall can organize calls without inventing an ETA, recovery method, price or scene-safety judgment.

Location, Vehicle and Incident Type Come First

Towing calls often begin under pressure. SolaroCall can record the location, vehicle make and type, the caller’s account of what happened, and the intended destination. It can also note what the caller already knows about whether the vehicle rolls, steers or brakes, without asking them to test a damaged vehicle. These are reported details for dispatcher review, not an AI assessment of drivability.

Flatbed, Wheel-Lift, Winch and Heavy-Duty Requests Need the Right Resource

A motorcycle, EV, low-clearance car, damaged wheel assembly or commercial vehicle may require different equipment and operator capability. SolaroCall can use configured truck types, recovery gear, vehicle compatibility, service area and staff availability to avoid treating every towing request as interchangeable.

Roadside Assistance and Recovery Stay Distinct

Towing businesses may also offer jump starts, tire changes, fuel delivery, lockout help, battery assistance or minor roadside support. Real providers commonly separate these services from towing and recovery workflows. SolaroCall can identify the correct branch while keeping unsupported technical conclusions and recovery-method decisions with qualified operators.

No Invented ETA, Scene-Safety Claim or Guaranteed Recovery Method

SolaroCall can use a live ETA only when an authoritative dispatch state actually exists. It does not declare a scene safe, promise a specific recovery technique before operator assessment or fabricate an arrival time. Accident, police, insurer, traffic or access complications can follow the towing company’s configured human-escalation process.

Capture More Calls While Dispatchers Manage Live Operations

Dispatchers may be coordinating an active recovery when another driver calls. SolaroCall can take the new request and organize the reported location, vehicle and destination details for follow-up. The dispatcher retains control of the response, operator assignment and final dispatch decision. Capturing more roadside enquiries can help secure suitable jobs and use trucks and operators more efficiently.