Data Processing Agreement
This DPA applies where SolaroCall processes personal data on behalf of a customer as processor/service provider and the applicable law/contract requires processor terms.
PARTIES / SCOPE
- Customer/controller/business: the applicable SolaroCall tenant legal entity.
- Processor/service provider: Solaro Music Production LLC for the relevant processing.
- Scope limited to data processed to provide the contracted SolaroCall Service under the customer’s documented instructions, excluding SolaroCall’s independent-controller processing where applicable.
PROCESSING DETAILS
The Annex identifies:
- subject matter and duration;
- nature/purpose;
- data-subject categories;
- personal-data categories;
- special-category/sensitive data only if explicitly permitted by active offering;
- processing locations/transfer mechanism where required.
INSTRUCTIONS
SolaroCall processes processor-scope data only on documented lawful customer instructions, including the Service configuration and contractual instructions, unless law requires otherwise.
CONFIDENTIALITY / ACCESS
Personnel/authorized parties with access are bound by appropriate confidentiality and access-control obligations.
SECURITY
SolaroCall applies the implemented security measures described on the Security & Trust page and does not promise a control that is not deployed or verified.
SUBPROCESSORS
Only active approved subprocessors are authorized under this DPA, as shown on the Subprocessors page.
Material additions/changes follow the applicable notice/objection method required by the selected DPA/contract.
DATA-SUBJECT REQUESTS
SolaroCall provides reasonable assistance appropriate to its processor role and product capabilities; customer remains responsible for controller decisions where applicable.
INCIDENTS
SolaroCall notifies and cooperates on incidents consistently with applicable law and its actual incident-response capability.
DPIA / REGULATORY ASSISTANCE
SolaroCall provides legally required reasonable assistance based on available processing/security information, without creating unlimited audit/consulting obligations.
RETURN / DELETION
At the end of the relevant Services, SolaroCall returns or deletes processor-scope data according to its retention policy, applicable customer instruction, legal-hold requirements and the contract.
AUDIT / INFORMATION
SolaroCall provides the information/audit mechanism required by the applicable DPA/law, using a commercially reasonable process and existing independent reports where available. Enterprise expanded audit rights may be negotiated separately.
INTERNATIONAL TRANSFERS
SolaroCall uses appropriate SCCs or another valid transfer mechanism where legally required.
ANNEXES
Annex I — Processing details. Annex II — Technical/Organizational Measures. Annex III — Subprocessors. Annex IV — Transfer mechanism/SCC modules where required.
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