SMS & Messaging Notice
Where a business enables an actually implemented and entitled SolaroCall messaging capability (WhatsApp or SMS), messages may include only the supported transactional communication types authorized by the active product/configuration. The current reminder workflow includes eligible appointment reminders; any booking-update or other transactional SMS is sent only when that capability is separately available and enabled. Availability also depends on destination/provider support, customer configuration and applicable messaging rules.
For the current appointment-reminder feature:
- SolaroCall offers the reminder only when the appointment timing and feature/compliance gates make it eligible;
- the AI Phone Agent asks the caller: “Can we send your confirmation and reminder to this phone number?”, and the answer is stored as opt-in or opt-out under the active workflow;
- SolaroCall chooses the channel by country, not the caller: WhatsApp first, with SMS as a fallback where available, and SMS first in Chile and Mexico;
- SMS are sent under a one-way sender: a reply by SMS is not possible and is never received; the message carries a link to confirm, cancel or change the appointment, and where the law of a country requires an opt-out for these messages, it is offered through that link;
- an appointment that is canceled/completed/invalid or otherwise no longer eligible is not sent a reminder;
- final send authorization is revalidated immediately before provider submission;
- message submission does not guarantee carrier delivery.
The business must not use SolaroCall messaging for unlawful marketing/spam or to bypass consent/opt-out/carrier requirements.
If future marketing/outbound messaging is added, it will require its own explicit entitlement, compliance and consent rules; the current reminder capability does not include it.
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